This privacy notice explains how Cycle Haven processes personal data in connection with its bicycle repair workshop website and related service inquiries. It follows the data lifecycle from collection through use, disclosure, retention, and deletion.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
We may process name, email address, phone number if provided, inquiry message, and service preferences when you contact us or request workshop services. We also process limited technical data such as server request metadata and browser or device information to operate the website and support security.
We receive data from contact form submissions, email, phone calls, workshop drop-ins, and other direct communications. Technical information is generated automatically when the website is used and may be recorded by our systems for delivery and security purposes.
Essential cookies support basic website operation, such as page delivery and form handling. Preference cookies store privacy choices so the site can remember them on later visits. We do not confirm analytics or advertising cookies as active on this website.
We use cookies only for essential site operation and to remember privacy preferences. Where your browser allows, you can block or delete cookies, but some site functions may not work as intended if essential cookies are disabled.
We use personal data to answer service inquiries, arrange bicycle intake, assess the requested work, prepare and confirm the scope of repairs, carry out servicing and adjustments, complete quality checks, and provide collection summaries. We also use technical data to maintain website security, deliver pages and forms, and support basic administrative records.
We may share personal data with service providers that support website operation, technical delivery, or communication handling. These recipients are expected to use the data only for the assigned task and to apply appropriate confidentiality and security measures.
We may disclose personal data when required to comply with applicable law, respond to lawful requests from public authorities, protect our rights, or address security and fraud-related issues. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
You may request access to the personal data we hold about you, ask for correction of inaccurate information, object to certain processing where legally available, or request deletion when continued storage is no longer justified. Some requests may be limited by recordkeeping duties, security needs, or other legal obligations.
To protect privacy, we may ask for information needed to verify your identity and understand the scope of the request. Once verified, we review the request, confirm whether any legal exception applies, and respond through the same or another suitable contact channel.
We retain personal data for the period needed to handle the inquiry, provide the requested workshop service, complete follow-up communication, meet accounting or legal obligations, and maintain security records where necessary. When the relevant purpose ends, data is deleted or anonymized unless a lawful reason requires continued storage.
If we make material changes, we will update the policy text on the website and may use reasonable service channels to draw attention to the revision where appropriate. The version in force is the one published on the website at the relevant time.
Use the contact details below for questions about this notice or the handling of personal data.
